Refund Policy

Overview

This Refund Policy applies to payments made directly to Thepearlcrestresort for hotel reservations, spa treatments, dining experiences, and other services booked through our official channels. It explains the circumstances under which refunds may be issued and the process you must follow to request one.

Cancellation Periods and Refund Eligibility

Refunds depend on the type of service and the timing of your cancellation.

• Hotel bookings: If you cancel more than 48 hours before your scheduled arrival, you will receive a full refund of any deposit paid. Cancellations made within 48 hours are subject to a charge equal to one night's stay, and the remainder will be refunded.
• Non-refundable rates: Certain promotional rates are non-refundable and non-changeable. These will be clearly marked as such at the time of booking.
• Spa and experience bookings: Full refunds are available if you cancel up to 24 hours before the scheduled appointment. No-shows will be charged in full.

Non-Refundable Items

Some charges are not refundable under any circumstances, including:

• Processing fees and service charges applied to the original transaction.
• Taxes and local levies already remitted to authorities.
• Cost of any goods or services consumed during your stay (e.g., minibar, room service).
• Gift cards and certificates, except as required by law.

How to Request a Refund

To request a refund, please contact our guest services team at {{ EMAIL }} or call +31 6 4827 9135. Provide your reservation number, the date of booking, and the reason for your request. You may be asked to submit proof of purchase or original payment details.

We aim to process eligible refunds within 7-10 business days after approval. The refund will be issued using the original payment method unless otherwise agreed. Please note that your financial institution may take additional time to reflect the credit.

Exceptions and Force Majeure

In exceptional circumstances, such as severe weather, natural disasters, or other events outside our control, we may offer flexible rebooking options or partial refunds at our discretion. These decisions will be communicated directly to affected guests.

Contact Us

Should you have any inquiries about this Refund Policy or need to submit a claim, our guest relations department is at your service:

You can write to our reservations office at Thepearlcrestresort, located at Weena 505, 3013 AL Rotterdam, Netherlands, email us at {{ EMAIL }}, or telephone our team on +31 6 4827 9135 during normal business hours.