Privacy Policy

Last updated:

Introduction

This Privacy Policy explains how Thepearlcrestresort ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website, book a reservation, or use our services. We are committed to safeguarding your privacy and comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Information We Collect

We collect information you provide directly, as well as data automatically gathered through your interactions with our digital platforms. The categories include:

  • Personal identification details: name, email address, phone number, postal address.
  • Reservation data: travel dates, room preferences, special requests.
  • Payment information: card details or other billing data (processed securely).
  • Technical data: IP address, browser type, device identifiers, pages viewed.
  • Communications: correspondence you send to us via forms or email.

How We Use Your Information

Your data is used to provide, personalize, and improve our services; process transactions; send administrative updates; and comply with legal obligations. Specifically, we may use it to:

  • Complete and manage your reservations.
  • Respond to your queries and requests.
  • Send periodic newsletters or promotional offers, only with your consent.
  • Analyze website usage and improve user experience.
  • Detect and prevent fraud or security threats.

Sharing and Disclosure

We do not sell your personal information. We may share your data only with trusted third-party service providers (such as payment processors, analytics platforms, and IT infrastructure) who are bound by confidentiality obligations. We may disclose information when required by law, or in the good-faith belief that such action is necessary to protect our rights, your safety, or the safety of others.

Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Data is retained only as long as necessary for the purposes stated in this policy, or as required by law.

Your Rights

Subject to applicable law, you have the right to request access, correction, deletion, or portability of your personal data. You may also object to or restrict certain processing, and withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, contact us at {{ EMAIL }} or use the details below. We will respond within the timeframe required by applicable law.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can reach us at:

Thepearlcrestresort
Weena 505, 3013 AL Rotterdam, Netherlands
Phone: +31 6 4827 9135
Email: {{ EMAIL }}